The way we interact with machines has evolved from operating levers and valves, to control panels, keyboards and touchscreen interfaces. Thanks (again) to the amount of data we have, we are now at a point where voice controlling machines feels natural and is often the most intuitive option we have.
It’s been predicted that by 2020 half of online searches will be carried out by voice – and 30% of them will be made using devices which have no screen at all. This year, BMW will roll out new cars with Alexa pre-installed, just as Ford has done.
In business we will become increasingly used to using AI assistants to manage day-to-day schedules and put information in front of us when we need it. Going beyond that, there are opportunities to drive sales well as move to a more data-driven customer experience model, through the use of chatbots and natural language-capable marketing tools.